FAQ

What if I Need More Support Time In a Particular Month?
If you have an enhancement or task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan....
Tue, 26 Jun, 2018 at 1:18 PM
Which Plan Should I Sign up For?
Our Standard plan are great for small LMS or membership websites, maybe you are a none profit organization that occasionally needs a little bit of WordPress...
Tue, 26 Jun, 2018 at 1:20 PM
Are There Limits to The Tasks WP Tonic Will Do?
Are There Limits to The Tasks WP Tonic Will Do? To help make sure we can keep all of our customers happy, we only do small WP procedures connected to our Sta...
Tue, 26 Jun, 2018 at 1:21 PM
What If I Have A WordPress Emergency Situation?
For non-WP-Tonic members, we can still help. Here’s the deal. If you have a WordPress emergency situation, such as the “white screen of death” or you’ve been...
Tue, 26 Jun, 2018 at 1:22 PM
How Long Does a Task Take to Complete?
We complete most non urgent tasks* in 48 hours during Monday to Friday. If you request a task over the weekend, we generally start looking at these tasks on...
Tue, 26 Jun, 2018 at 1:22 PM
I’m Thinking About Signing up… When Will You Solve my Problem?
First, we need to check your details and your website hosting and login details before we activate your account. We also like to do a full backup of your si...
Tue, 26 Jun, 2018 at 1:23 PM
What Does 24/7 Support Mean?
Most jobs are completed Monday to Friday, during WP-Tonic’s normal business hours. We monitor incoming tasks over the weekend, so if there’s an urgent/death...
Tue, 26 Jun, 2018 at 1:24 PM
Tell Me More About Kinsta & Email
Our hosting partner Kinsta does not offer a internal email service to it’s customers, so we normally recommend these three solutions Google Apps, Microsoft ...
Tue, 26 Jun, 2018 at 1:25 PM
What’s Your Refund Policy?
For the first 30 days, a 100% refund is given.
Tue, 26 Jun, 2018 at 1:26 PM
What’s Your Cancellation Policy?
You can cancel at any time. Pay online with a credit card (VISA, Mastercard, AMEX, Discover, JCB or Diner’s Club). Your card will be billed automatically on...
Tue, 26 Jun, 2018 at 1:26 PM